Shipping policy
Last updated: September 9, 2026
This Shipping Policy explains how National King Signs prepares and delivers orders. Production time and carrier transit time are separate.
Processing and production
Ready-to-ship standard items normally leave our facility within 2–5 business days after payment. Custom, printed, embroidered, personalized, or made-to-order products normally require 7–15 business days of production after payment, final specifications, and written artwork approval. Complex fabrication, large quantities, special materials, freight shipments, and rush projects can require a different schedule; any project-specific timeline shown on a product page, quote, invoice, or approved order controls.
Business days exclude weekends and United States federal holidays. If a material becomes unavailable or a significant delay is expected, we will contact you using the information provided with the order.
Shipping destinations and methods
We ship to destinations accepted by the checkout or confirmed in a written quote. Some oversized, freight, remote-area, Alaska, Hawaii, Puerto Rico, military, PO box, or international deliveries require manual review or a separate quote. Availability at checkout does not guarantee that every large-format item can travel by every service.
We select parcel, freight, or local delivery services appropriate for the product unless a specific method is agreed in writing. Tracking or freight information is provided when available.
Shipping charges
Shipping, delivery, and freight charges are shown at checkout or stated in the written quote before the order is accepted. Production charges do not include shipping unless the checkout or quote expressly says they do. Additional charges caused by incorrect delivery details, refused delivery, limited site access, liftgate service, redelivery, storage, customs, or duties may be the customer's responsibility when disclosed or charged by the carrier.
Delivery estimates
Transit estimates begin after production is complete and the carrier accepts the shipment. Carrier dates are estimates, not guarantees, unless a guaranteed service was purchased and confirmed in writing. National King Signs is not responsible for carrier, weather, customs, or force-majeure delays, but we will help with reasonable tracking and claim documentation.
Delivery address and receipt
Review the delivery address before approving the order. Contact us immediately if it needs to change. We cannot guarantee a change after production or shipment. The customer is responsible for providing safe delivery access and inspecting packages at delivery. For freight, note visible damage or missing pieces on the carrier's delivery receipt before signing when possible.
Damage, shortages, and lost packages
Report visible damage, shortages, incorrect items, or delivery problems within 7 calendar days. Email the order number and photographs of the product, packaging, shipping label, and damage to nksignssandiego@gmail.com. Keep all packaging until the claim is resolved. Remedies are handled under our Refund Policy.
If tracking shows delivery but you cannot locate the package, check the delivery location and contact the carrier, then notify us promptly. Carrier claims are subject to the carrier's investigation and timelines.
International orders
When international shipping is approved, the recipient is responsible for customs duties, import taxes, brokerage charges, and local compliance unless the written quote states otherwise. Customs processing can delay delivery.
Pickup and local delivery
Storefront pickup and local delivery are not automatically available. A pickup, job-site delivery, or installation appointment exists only when National King Signs confirms it in writing. The mailing address shown on this website is not represented as a walk-in retail location.
Contact
For shipping questions, email nksignssandiego@gmail.com or call +1 619-632-3257.