Refund policy

Last updated: September 9, 2026

National King Signs wants every order to arrive as approved and ready for its intended use. Because much of our work is made, printed, embroidered, cut, or otherwise produced specifically for each customer, return eligibility depends on whether an item is custom or standard.

Eligible standard-item returns

You may request a return of an eligible, non-custom, ready-made item within 30 calendar days after delivery. The item must be unused, uninstalled, in its original condition and packaging, and accompanied by proof of purchase.

To start a return, email nksignssandiego@gmail.com before sending anything back. If the return is accepted, we will provide return instructions and any required return authorization. Items sent without prior authorization might not be accepted.

For an eligible return based on a change of mind, the customer is responsible for return shipping and the original shipping charge is not refundable. National King Signs does not charge a restocking fee on an eligible standard-item return.

Custom and personalized products

Custom-made, printed, embroidered, personalized, cut-to-size, made-to-order, or specially sourced products cannot be returned for a change of mind after written artwork approval or after production has begun. This includes approved proofs and products made using customer-supplied names, logos, artwork, colors, dimensions, or other specifications.

This restriction does not apply when National King Signs made a production error or when an item arrives damaged, defective, or materially different from the approved order.

Damage, defects, shortages, and incorrect items

Please inspect your order promptly. Contact us within 7 calendar days after delivery if an item is damaged, defective, missing, or incorrect. Include the order number and clear photographs of the item, packaging, shipping label, and the issue. Keep the item and packaging while we review the claim.

When a claim is approved, National King Signs will provide an appropriate remedy, which may be repair, reprint, replacement, or refund depending on the issue. We pay approved return shipping when the problem resulted from our error or a verified defect. Normal variations between on-screen color and printed output, or minor production tolerances that do not materially affect the approved design or intended use, are not considered defects.

Cancellations and artwork approval

Contact us as soon as possible if you need to cancel or change an order. A cancellation requested before final artwork approval and before production begins can generally be accepted. After materials have been ordered, artwork has been approved, or production has started, cancellation is not guaranteed. Any approved refund may be reduced by documented design work, materials, third-party charges, or production already completed.

Customers are responsible for reviewing spelling, dimensions, quantities, colors, placement, and other specifications shown in a proof. Written approval authorizes production.

Exchanges

For an eligible standard item, request a return and place a new order for the replacement item. Custom products are eligible for correction or replacement only under the damage, defect, or production-error terms above.

Return destination

Approved returns are sent to:

National King Signs LLC
1600 Palm Avenue #47
San Diego, California 92154
United States

Do not ship a return until we provide written authorization and instructions.

Refund timing

We normally inspect an authorized return within 5 business days after it arrives. If approved, the refund is issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the credit. If more than 15 business days have passed since we approved a refund, contact us.

Questions

Email nksignssandiego@gmail.com or call +1 619-632-3257. Nothing in this policy limits rights that cannot be waived under applicable law.